Collection: Policy and Procedures

Refund & Cancellation Policy

Thank you for choosing Vision Doris. Each garment is custom-made and requires a significant investment of time and resources. To ensure fairness and protect both the client and designer, the following policies apply to all bookings:

1. Deposits

• A non-refundable deposit of [X% or fixed amount, e.g., ] is required to secure your booking.

• The deposit covers time spent on design consultation, reserving your spot in the schedule, and any materials purchased.

2. Rescheduling

• Clients may reschedule a fitting with at least [48–72 hours] notice.

• Rescheduling does not cancel your order. The project will continue based on the new fitting date.

3. Cancellations

• If the client cancels after the deposit has been paid, the deposit will not be refunded, as it covers the designer’s time and expenses already invested.

• If the designer cancels, a full refund of the deposit will be issued.

4. Refunds

• Deposits are strictly non-refundable once design work or material purchases have begun.

• Any balance payments made after the deposit will be refunded only if no work has started beyond the deposit stage.

5. Client Responsibility

• The client is responsible for attending scheduled fittings on time. Missed or late appointments may result in project delays.

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By paying a deposit, the client acknowledges and agrees to this Refund & Cancellation Policy.

2. Order Procedure

1. Order Placement:

• Clients submit orders through our website form, email, or in-person consultation.
  
• Orders must include design specifications, measurements, and chosen fabrics or materials.
  

2. Order Confirmation:

• Once an order is received, we will confirm receipt and provide an order confirmation with an estimated timeline.
• A deposit may be required before work begins

Production Timeline:

• Production begins once the deposit is received and all order details are finalized.
  
• Clients will receive updates throughout the process as necessary.

5. Alteration and Return Procedure

      1. Clients should inspect items upon delivery and report any issues immediately.

      2. Items requiring alterations must be returned promptly with clear instructions.

      3. Customizations made after delivery may incur additional fees.

6. Communication

• All cancellations, refunds, or alteration requests must be made via official communication channels: email at [your email] or phone at [your number].
  

7. Policy Agreement

By placing an order with Vision Doris, clients acknowledge that they have read, understood, and agreed to the policies outlined above.